tag:blogger.com,1999:blog-6106305278604193777.post7010676171113993331..comments2019-12-07T02:21:03.952-08:00Allisonhttp://www.blogger.com/profile/06628530227439660832noreply@blogger.comBlogger4125tag:blogger.com,1999:blog-6106305278604193777.post-21763908758005694952011-07-23T15:42:54.262-07:002011-07-23T15:42:54.262-07:00Aw, thanks for the nice words about the library! Very much appreciate that. :D <br /><br />But, ohhhh, what an awful customer service story you have about that fabric warehouse! I have a serious problem when people don&#39;t acknowledge the customer. Even if they can&#39;t help them right that second, a greeting, eye contact, or &quot;I&#39;ll be right with you!&quot; are all appropriate choices! And that is really bad that the owner scolded your daughter. Not cool. I think the most effective way to alienate a customer is to be mean to their child. Sheesh!Allisonhttps://www.blogger.com/profile/06628530227439660832noreply@blogger.comtag:blogger.com,1999:blog-6106305278604193777.post-55430991446312178982011-07-20T08:21:53.778-07:002011-07-20T08:21:53.778-07:00First off, let me just say that I&#39;m IN LOVE with THE library. Yes, all of you totally ROCK. Here&#39;s my worst customer service experience: I visit a fabric warehouse with 2 kids. NO ONE says one words of hello. NO ONE offers to help. I practically have to beg someone to help me cut the fabric. But that wasn&#39;t the worst: the OWNER, yes THE. OWNER. scolds my oldest not once but TWICE for picking up a toy in the toy area that her daughter was playing with. I totally understand she might have been over protective of her own daughter but really, if you&#39;re going to provide a huge play area and decide to bring your child to work, then you must understand some of the situations that may arise from that. I&#39;m just saying. BTW, my daughter almost started crying....Pricky Angelhttps://www.blogger.com/profile/17900619579928804770noreply@blogger.comtag:blogger.com,1999:blog-6106305278604193777.post-91485866074445404902011-07-03T00:54:47.706-07:002011-07-03T00:54:47.706-07:00Thanks for sharing your experience, Beth- that&#39;s pretty shameful, the way the Steinway rep treated you! But how awesome about the Bösendorfer experience. I agree, these impressions really stay with you and can influence future purchasing decisions.Allisonhttps://www.blogger.com/profile/06628530227439660832noreply@blogger.comtag:blogger.com,1999:blog-6106305278604193777.post-89663288970278623862011-06-30T15:04:33.418-07:002011-06-30T15:04:33.418-07:00I had a similar experience that I blogged about last summer:<br /><br />http://bethsfbtb.blogspot.com/2010/08/customer-service-its-more-than-just.htmlBeth S.https://www.blogger.com/profile/06944635942712994937noreply@blogger.com